TERMS & CONDITIONS OF PRIVATE HIRE
Yourguide2scotland.com driver/ guide and vehicle are fully licensed and all passengers are fully insured, when traveling within the vehicle. Clients are advised to hold Personal Travel Insurance to cover medical claims/luggage loss etc.
Payment: Payment to be in GB Pounds Sterling for all services offered. Payment can be made on the day of the Private Hire.
Breakdown and Delays: Advice on journey times is given in good faith. However as a result of Breakdown, Traffic Congestion, Road Closure, Extreme weather or other events beyond our reasonable control, journeys may take longer than expected. In these unlikely circumstances yourguide2scotland.com will not be liable for any loss or inconvenience caused. It is recommended that at least one hour be factored into the journey time to help minimise the effect of such unforeseen events.
Variation of Flight Times: While we will endeavour to accommodate those who are subject to flight delays and alteration, it may not always be possible to do so. All pickups required out with the agreed confirmed times may incur a delay and may be liable to a surcharge.
Cancellation: yourguide2scotland.com will not be held liable if, due to unforeseen circumstances, Private Hire has to be cancelled at short notice.
Passenger Property: For legal and safety reasons there may be restrictions on carrying luggage. The driver shall decide as to whether or what extent of passengers luggage is carried. Extra-large items may not be able to be carried and we should be notified in advance if you wish to carry such items. We will undertake all reasonable steps to avoid loss or damage to passengers’ property, but must be notified of any items of extreme value or fragility to be carried. It will be the passengers own responsibility to minimise risk or loss when property is left unattended.
Conduct of Passengers: Any passenger may be removed from the vehicle whose conduct is judged by the driver to prejudice safety. The person in whose name the Private Hire is reserved shall be responsible for any damage caused to the vehicle by any passenger for the duration of the Private Hire.
Not included with Private Hire: All Entrance and Admission Fees. All Ticket Costs.
Full Day tour includes: Pick up from your accommodation, day tour by private car with personal tour guide, tour of up to 200 miles lasting up to 9 hours, and Drop off at your accommodation.
1/2 Day or Evening Tour includes: As Full Day Tour but covering up to 100 miles and lasting up to 4 hours. Additional fees are payable on ALL tours for extra mileage/ hours.
Fuel Shortages: In the event of fuel shortage or rationing we will not be responsible for being unable to fulfill any private hire contract.
Potential surcharges: All private hire bookings made more than 3 months in advance may be liable to a surcharge in the event of an extreme increase in fuel prices. A fuel surcharge will be added if fuel (Diesel) costs exceed £1.50 per litre at the time of the private hire. Surcharge rates applicable to a specific journey are available on request. A surcharge will be added if any diversion is required from the most direct route.
COMPLAINTS: All complaints which cannot be resolved with the driver should be sent in writing within 14 days of the termination of the Private Hire.
Yourguide2scotland.com will not be held liable for any personal loss or injury.
yourguide2scotland.com will hold personal information you supply for a period of 6 years.
EG Name; address; telephone numbers; email address
This information will be securely stored on a password protected computer.
No information will ever be made available to third parties